Refund Policy
Last updated August 12, 2026
We want you comfortable with your purchase. This policy explains how cancellations and refunds work; it applies alongside our Terms of Service and any right-of-rescission or consumer-protection law in your state, which controls where it gives you more protection.
1. Before installation begins
You may cancel any time before installation begins for a full refundof what you’ve paid, less any non-recoverable costs already incurred on your behalf — for example, special-order equipment a vendor won’t take back, or permit fees already paid to a jurisdiction. We’ll tell you the exact amount before you confirm a cancellation.
2. Right of rescission
Many states give you a window (commonly 3 business days) to cancel a home-improvement contract without penalty after signing. Where that applies, you’ll see the exact window on your order paperwork, and cancelling within it means a full refund.
3. Deposits
Where a deposit is required, it is applied to your total and is refundable under section 1 above. Once equipment specific to your job has been ordered, the portion of the deposit covering non-returnable equipment may be retained.
4. After installation is complete
Once your system is installed and working, the sale is complete. Your equipment is covered by the manufacturer’s warranty and your workmanship warranty from the installing contractor. If something isn’t right, contact us — we stand behind the work and will arrange for the installer to make it right. Refunds after completion are handled case-by-case and in line with your state’s law.
5. Financing
If you financed through a lender via our financing partner Finti, a refund is applied to your loan balance with the lender. Your loan terms with them govern interest already accrued; we’ll coordinate the refund on our side.
6. How refunds are issued
Refunds go back to your original payment method. Card refunds are typically initiated within a few business days of approval and then post according to your bank’s timeline. You’ll receive confirmation when a refund is processed.
7. How to request a cancellation or refund
Reply to your order confirmation email or text, or reach us through the contact details on your proposal or receipt. Have your order number ready so we can find it quickly.